Through all of the uncertainty, one thing remains true. We have wonderful customers. We want to extend a big “thank you” for being a part of what we do, following us on social media, sending us your great photos, and calling us just to say hi during the last couple of months.
State orders will allow us to open up our full Jeep rental schedule starting May 16th. Our trips and training will also resume, since our events have always been small groups, outdoors, and each party in their own vehicle.
Of course, there are a few changes to the way we need to do business to keep our guests and staff safe. Sarah says “everyone expects things to be all differenty.” We find that with our business already about getting out in a Jeep with just your own family, we didn’t have to make as many changes as we thought, so we feel lucky that we can get back to having fun with you, at the small cost of trying to keep some spacing, and wearing masks when you are at the store with us.
Here are the details on our updated policies and procedures:
- Jeep rentals by appointment only. To allow our staff to properly disinfect our workspaces, equipment, and vehicles we will be open by appointment only, with only one group booked per hour. If you have visited our stores before, you know how small that front office can get when two or more parties try to squeeze in. And one party at a time will make it fun to really customize your plans and ideas for your excursion. To make appointments, just give our rental team a call, or book a Jeep rental on our website. Of course, if you are just in town on a whim, by all means, call us–if we have room at that moment, we are happy to get you in a Jeep!
- Face masks, physical distancing. Everyone agrees that physical distancing, and even better for you to be outdoors than indoors, is the best way to prevent the spread of disease. Our staff is required to wear masks, but since we are not able to maintain good physical distance throughout the rental process, like when we talk over trails and introduce Jeep operations to you, we will also require our guests to wear face masks while at our store. (We actually considered many different possibilities: “Trail talk by Zoom?”, “Plastic bank teller screens at the map desk?”, “YouTube videos followed by written quizzes?”–needless to say, masks were the least painful, especially if you have seen our videos…!) If you do not have your own mask, we can provide you with one. Once you leave the store, you don’t have to wear a mask on trails or in the Jeep. And you won’t have to wear one to check back in when you return the Jeep–we can do the inspection with good physical distance. We understand that this can cause difficulties for some. If you have any concerns about your health or physical needs for this procedure, please call us to discuss, and we can work with you to make some arrangements for your situation.
- More cleaning. Our rental team uses stringent disinfecting protocols on all of our vehicles, as outlined by the CDC. Our Jeeps already had a reputation of being squeaky clean, so we just leveled up. Now, they get a double disinfecting process–the aerosol treatment upon return, some good Southwestern sunshine and fresh air, then a last wet disinfectant wipe down throughout before going out again. Everything from door handles and turn signals, to seatbelts and radio dials get a double-dose for your peace of mind.
If you are ready to get out of the house, we would love to see you!